Foire aux questions
Order cancellation and modification
If you need to cancel or modify your order, write to us at firstname.lastname@example.org mentioning your name and your order number.
I have not received my package and the delivery time has passed
Take your tracking number sent by email (check in spam) and go to the carrier's website via this link .
The item I received is defective
Contact us at email@example.com.
I want to exchange or return my order
You have up to 14 days to exchange or return your product, from the date of delivery.
The return costs are at our expense in metropolitan France.
The refund is made upon receipt and verification of the product.